Privacy Policy

Last updated January 17, 2018

Your privacy is important to Scaled Inference, Inc. (“Scaled Inference”, “we”, or “us”). This Privacy Policy spells out our commitment to protect that trust. It explains Scaled Inference’s privacy practices for ScaledInference.com, Amp.ai, and their subdomains (collectively the “Sites”) .This Privacy Policy explains what information we collect from you, how we collect it, how we use it and how we protect it. By visiting the Sites, you accept this Privacy Policy’s terms. You are not authorized to use the Sites unless you agree with this Privacy Policy.

This Privacy Policy applies only to the Sites and does not apply to other means by which me may collect information, including offline. We are not responsible for the practices employed by any third-party sites including ones to which we link or that link to us. Those sites will have rules and practices of their own.

If you are a customer of Scaled Inference, you will use our client library communications platform to manage and share data (our “Customer Platform”) and receive Amp.ai policies in our Terms of Service. Again the Privacy Policy only applies to these Sites, it does not apply to our Customer Platform.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please email us at privacy@ScaledInference.com.


INFORMATION COLLECTED OR RECEIVED

We collect information from you on these Sites to provide a personalized and optimized experience for end users. We use this information to:

  • make it easier for you to use these Sites,
  • communicate with you about the Sites,
  • verify your identity when you log in to our Sites,
  • help you more quickly find information on Scaled Inference’s products and services,
  • provide targeted online marketing for the Sites,
  • create content on these Sites that is of greater value to you and your end users, and
  • alert you to new products and services that might specifically interest you.

Information You Provide. By providing information to Scaled Inference, you represent that you have authority to do so. If you provide us your email address on one of our Sites, but do not complete your login, then we may retain your email address for a period to invite you back to the Sites and to share information with you about Scaled Inference’s Amp.ai platform.

When You Contact Us. If you want to contact Scaled Inference using the Sites, then you can choose to complete our contact form. We use this information consistent with this Privacy Policy to honor your requests for information about Scaled Inference. We also will retain your information for a period to invite you back to the Sites and to share information with you about Scaled Inference’s Amp.ai platform.


AUTOMATIC COLLECTION OF INFORMATION

Log files. Like most sites, Scaled Inference automatically receives and stores in log files certain information from your browser when you visit the Sites. This information includes your Internet protocol (“IP”) address, browser type and language, Internet service provider, the referring/exit pages, your operating system, and the date/time stamp of your Site visit.  We use this information, which doesn’t identify individual Site visitors, to analyze and understand how the Sites works for you so we can improve it, to administer the Sites, and to gather demographic information about Site visitors for targeted online marketing purposes. We may link this automatically collected information to your information.

Cookies and other tracking technologies. Please review our Cookie and Tracking Policy below.

Other information collected automatically. We automatically collect information from your device when you visit the Sites. This information includes your device ID, access times, the content of any undeleted cookies that your browser previously accepted from us, and the referring site address.

Other Information We Receive About You.

We usually collect or receive information through our Sites. However, we also may collect information offline. While it is important to us that we preserve the privacy of your information both online and off, the terms of this Privacy Policy apply only to information collected through the Sites.


USE OF THE INFORMATION WE COLLECT OR RECEIVE

Information we collect from you may be either individual or aggregate. Individual information is identifiable to you, like your name, email address, shipping and billing addresses, credit card information, and phone number. Aggregate information is summary data of the behaviors and interests of groups or categories, so it won’t identify you.

Aggregate Information. We use aggregate information for the purposes of internal business research, sales and business development. We may share aggregated information about our visitor base with third parties such as our advertising partners. This information may include the number of daily visitors to our Sites. We do not aggregate data with our visitors’ information.

Information. We do not sell, rent, trade, license, or otherwise disclose your information to third parties, except in these limited circumstances: 

Disclosures to Scaled Inference Agents, Consultants and Related Third Parties. Like most Internet businesses, we use third parties to help ensure our business runs smoothly. We disclose your information to these third-party companies so they can perform their specific functions for us. For example, this data may be processed by the Site’s webhosting service provider and other IT service providers. We also may provide your name, email and phone number to marketing consultants in order to promote our services. When we employ other companies to perform functions of this nature, we only disclose the information that they need

to perform their requested function. We do not authorize them to retain, share, store, or use information provided by us for any other purpose.

Disclosures Required by Law or Otherwise. We may disclose your information if we believe, in good faith, that it’s necessary to: (1) comply with a legal obligation such as in response to a court order or subpoena; (2) protect the safety of fellow Site visitors or the public; (3) protect against legal liability; or (4) protect and defend Scaled Inference’s rights or property.

Disclosures for a Business Transaction or Insolvency. We also may disclose your information in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of Scaled Inference’s business or assets. For example, if we merge with another company, we may disclose your information to that company, but the disclosure would be subject to our Privacy Policy.


PRIVACY OPTIONS AND CHOICES

Contact Us. You can request that we delete any of your information from our records by emailing us at privacy@ScaledInference.com. We may retain information about you solely for the purposes authorized under this Privacy Policy. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Sites or to comply with legal obligations.

Opt-Out. You can always “opt-out” of having your information used for certain purposes. At your request, we will stop sending you certain emails. You can submit these requests at any time by emailing us at privacy@scaledinference.com. 

Block Cookies and Targeted Advertising. You can prevent Scaled Inference and its third-party partners from setting and accessing cookies on your computer by setting your Internet browser to block cookies. You also may remove yourself from the targeted advertising of companies participating in the Digital Advertising Alliance program by opting out here.

Our Sites do not act on “do not track” request headers, but you can still limit tracking by taking these steps.


HOW WE PROTECT YOUR PERSONAL INFORMATION

We use technical, physical and administrative safeguards to secure your data. Online, we encrypt your information using Secure Sockets Layer (“SSL”). SSL allows for a private, reliable connection to our Sites where your identity is authenticated with cryptography. Offline, we restrict access to your information to only those Scaled Inference employees who need it to perform a specific job function. And we require all Scaled Inference employees with access to your personal information to follow specific practices concerning its proper handling. 

We also hold our vendors who need access to your information to strict confidentiality requirements. Third- party service providers assist us with the physical security of some of our computer hardware.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee absolute security; 100% security does not exist anywhere online or off.


CHILDREN’S PRIVACY

We respect children’s privacy. The Sites are not intended for persons under the age of 13. If you are under 18 years old, but at least 13 years old, then you may only submit information to us with the consent and supervision of a responsible parent or legal guardian.


DATA RETENTION

Scaled Inference will retain your information as long as we deem necessary. If you no longer want Scaled Inference to use your information then please email us at privacy@scaledinference.com.

You may inform us of any changes or requests in regards to your data, and in accordance with our obligations under local data protection law, we will use all reasonable means to update or delete your data accordingly. Please email Scaled Inference at privacy@scaledinference.com. You should not expect that all of your information will be completely removed from our databases in response to your request. Scaled Inference will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.


COOKIE AND TRACKING POLICY

We use a variety of technologies to help us understand how you use the Sites and the services. This section explains the tracking technologies Scaled Inference uses and is part of our commitment to a high standard of transparency in our privacy practices.

Types of tracking technologies

  • Cookies. This is a small data file sent from a server to your web browser that is stored in your browser and sent back to the server each time the browser makes a request to the server. Cookies can improve a site user’s experience by, for example, allowing the site to keep a user logged in while browsing, saving a user’s site preferences, and allowing a user to add items to a shopping cart and preserve cart contents between site visits, even when the user is not logged in.
  • Clear gifs, web beacons, tracking pixels. These are tiny graphics with a unique identifier. They function similarly to cookies and are used to track the online movements of web users. Unlike cookies which are stored on a user’s computer hard drive, clear gifs are embedded on web pages and are a single pixel wide. Scaled Inference does not tie information gathered by clear gifs to your information.

Tracking Technology Lifespans

  • Single-session tracking technology: lasts only as long as your site visit. Single-session cookies expire and delete themselves when you leave the site or close your browser. They are used for technical purposes such as enabling better navigation through a site or generating aggregated statistics about how a site is used. Single-session cookies do not publicly expose your information.
  • Multi-session or persistent tracking technology: remains on your browser or mobile device until you choose to delete it or the cookie expires. Persistent cookies are used to recognize a computer that has previously visited a site. This can improve the user’s experience, for example by continuing preference settings from previous visits and by allowing users to login without entering a password with every site visit.

Tracking Purposes

We use tracking technologies for these general purposes:

  • Because it is strictly necessary. This tracking is needed to make the Sites work properly.
  • For performance. This tracking helps Scaled Inference understand how the Sites are functioning so Scaled Inference can improve the Sites.
  • For functionality. This tracking retains your personal preferences as you use the Sites.
  • For advertising. This tracking gathers data to help deliver advertising to you that interests you. Examples of third party services that provide this type of tracking for the Sites include: Bing Ads, Google Analytics, Google AdWords, Heap Analytics and Twitter Ads.

Cookies Scaled Inference currently uses

  • Single session cookies are used to ensure the Site displays correctly on your device.
  • Persistent cookies are used to measure Site metrics such as which pages are popular, how often people visit the Sites, whether people are visiting the Sites for the first time, and whether visitors make purchases on the Sites. They also are used to enhance Site functionality.

Cookies for email subscribers

We may use cookies to measure the effectiveness of our email communications and to tailor email content. For example, we may connect the data showing that you clicked a link in an email from Scaled Inference then completed an action on our Sites such as logging in to your customer control panel. This links cookie data with an individual user, so we only do this for users who have consented and opted in to receiving emails from Scaled Inference.


THIRD PARTY TRACKING

Scaled Inference partners with third party service providers who set cookies and tracking pixels for the Sites visitors on our behalf in order to deliver their services. These services include targeted online marketing and analysis of data collected through cookies. These technologies allow a partner to recognize your computer or mobile device each time you visit our Sites or other sites that also utilize the third party’s services, but do not allow access to personally identifiable information from Scaled Inference.

Third parties may choose to include Scaled Inference widgets on their sites. When you load a site that has chosen to include our widgets, we receive analytics information through a cookie that may be used to enhance our data or to improve our services.

Scaled Inference does not have access to or control over these third party technologies, and they are not covered by our Privacy Policy.

Managing Cookies

You can delete cookies stored in your browser at any time. You also can choose not to accept cookies from any site, our Sites, by changing the settings of your browser. If you reject or block all cookies in your browser settings, then you will not be able to fully use the services.

Do Not Track

Scaled Inference does not currently act on “do not track” request headers.

Blog / Forum

Our Site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@scaledinference.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets

Our web site includes social media features, such as the Facebook button and/or widget. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.


UPDATES TO THIS PRIVACY POLICY

We may change this Policy from time to time. If we make any changes to this Policy, we will change the “last updated” date above. If we make any material changes we will notify you by email or by means of a notice on this Sites prior to the change becoming effective. We encourage you to check this Policy whenever you use our Sites and services to understand how your personal information is used.

Posted: January 17, 2018